Accounts

• How do I contact Customer Support?

  You can reach our Customer Support Team via email, phone, WhatsApp, or through the Contact Us page on our website during business hours.

• Do I need to create an account to look at the product?

  Yes. You can shop as a guest. However, creating an account allows you to track your orders, save delivery information, manage your wishlist, and enjoy a faster checkout experience.

• How do I join your affiliate program?

  Interested in selling with us? Simply register as an Affiliate through our platform or contact our support team for guidance on the onboarding process.

Orders, Payment & Delivery

• How do I place an order?

  Browse our products, select the item(s) you'd like to purchase, and click Add to Cart or Buy now. If you select Buy Now, it takes you to checkout while with Add to cart, you can continue shopping and when you're ready you can checkout. Enter your delivery details, review your order, choose your preferred payment method and click Place Order. Once your order is confirmed, you'll receive a confirmation email or SMS.

• What payment methods do you accept?

  We accept secure online payments through a variety of trusted payment methods, including debit and credit cards, bank transfers, USSD, mobile wallets, and other payment options available at checkout.

• How long does delivery take?

  Our standard delivery time is 7-14 working days after your order has been confirmed and payment has been received. Delivery times may vary depending on your location, product availability, and other logistics factors.

• How can I track my order?

  We'll keep you updated throughout the order process via email, SMS, or other available communication channels. If you need additional assistance, you can also contact our Customer Support Team with your order number.

• Can I cancel or modify my order after placing it

  Yes, provided your order has not yet been processed or shipped. Please contact our Customer Support Team as soon as possible with your order number. While we'll do our best to accommodate your request, we cannot guarantee changes once processing has begun.

• Is my payment information secure?

  Yes. Your payment information is protected using industry-standard encryption and secure payment processing technologies. We do not store your card details.

• Do you offer nationwide delivery?

  Yes. Tiqbuy delivers across Nigeria. Delivery availability and shipping fees may vary depending on your location, especially for remote areas.

• Can I place an order through WhatsApp?

  Yes. If you prefer personalized assistance, you can place your order through our official WhatsApp support channel during business hours.

• Do you offer discounts or promotions?

  Yes. We regularly run promotions, seasonal sales, and exclusive offers. Subscribe to our newsletter or follow us on social media to stay updated

• Can I buy products in bulk for my business?

  Absolutely. We offer bulk purchasing options for businesses, organizations, and corporate buyers. Contact our sales team for quotations and special pricing.

• Are the products sold on Tiqbuy authentic?

  Yes. We strive to source quality products from trusted suppliers and verified sellers to ensure you receive genuine and reliable products.

• What should I do if I entered the wrong delivery address?

  Contact our Customer Support Team immediately. If your order has not yet been dispatched, we'll do our best to update your delivery address.

• Can I save items for later?

  Yes. If you have a Tiqbuy account, you can save products to your wishlist or leave them in your cart for future purchase.

• Will I receive updates about my order?

  Yes. We'll notify you at key stages of your order, including confirmation, processing, dispatch, and delivery, via email, SMS, or other available communication channels.

• Do you offer Cash on Delivery (COD)?

  No. We currently do not offer Cash on Delivery. All orders must be paid for securely before they are processed.

• Do you offer order pickup?

  Yes. We offer order pickup for eligible orders. Once your order is ready, we'll notify you with the pickup location, available pickup times, and any instructions you may need. Please bring your order confirmation when collecting your order.

• How much does shipping cost?

  Shipping fees are calculated based on your delivery location, the size or weight of your order, and the shipping method selected. The applicable shipping cost will be displayed at checkout before you complete your purchase.

• Can I order multiple items at once?

  Yes. You can add multiple products to your cart and complete your purchase in a single order, subject to product availability.

• Do you deliver on weekends or public holidays?

  Delivery schedules may vary depending on your location and our logistics partners. Orders are generally processed on business days, and deliveries on weekends or public holidays may not always be available.

• What happens if I'm unavailable when my order is delivered?

  If you're unavailable at the time of delivery, our delivery partner may attempt to contact you to reschedule or arrange an alternative delivery. Additional delivery charges may apply if another delivery attempt is required.

• How do I use a discount or promo code?

  If you have a valid discount or promo code, enter it in the designated field during checkout before completing your payment. The discount will be applied automatically if the code meets the applicable terms and conditions.

• Are your products covered by a warranty?

  Warranty coverage varies by product and manufacturer. Where applicable, warranty information will be stated on the product page or included with the item upon delivery.

• How do I know if a product is in stock?

  Products marked as In Stock on our website are generally available for purchase. If an item becomes unavailable after your order is placed, we'll contact you promptly with suitable alternatives or refund options.

• Can I reorder a previous purchase?

  Yes. If you have a Tiqbuy account, you can view your order history and reorder eligible items. If you checked out as a guest, simply search for the product on our website and place a new order.

• Are there any hidden charges?

  No. We believe in transparent pricing. The total amount you pay, including applicable shipping fees and any taxes or charges, will be displayed during checkout before you confirm your order.

• Can I change my payment method after placing an order?

  Once an order has been successfully placed, the payment method generally cannot be changed. If your payment has not been completed, please contact our Customer Support Team for assistance.

• Do you ship internationally?

  At the moment, Tiqbuy primarily delivers within Nigeria. If international shipping becomes available, we’ll announce it on our website and official social media channels.

• What should I do if my payment fails?

  If your payment is unsuccessful, please try again using the same or a different payment method. If you’ve been debited but your order wasn’t confirmed, contact our Customer Support Team with your payment details so we can investigate and resolve the issue promptly.

Returns

• What is your return and refund policy?

  Returns are accepted within 5 working days of delivery, provided the item is unused, in its original condition, and in its original packaging. Proof of purchase is required. If your return is approved after inspection, your refund will be processed to your original payment method within 5-7 working days.

• What should I do if I receive a damaged, defective, or incorrect item?

  Please contact our Customer Support Team within the return period and provide your order number along with clear photos of the item received. We’ll investigate the issue and arrange a replacement, exchange, or refund where applicable.

• Can I exchange an item instead of requesting a refund?

  Yes, where applicable. If you prefer an exchange, please contact our Customer Support Team within the return period. Exchanges are subject to product availability and our Return & Refund Policy.